THE ART OF QUALITY CONSULTING SERVICES LLC.
Excellent Growth Strategies for Global thinking Manufacturer
Systems Check Did you already create your Center of Excellence? The old school of thought on the COE was that it was the organization responsible for Maintenance and Support operations, but the world of development and support has rapidly changed around us. There has been a fundamental system thinking shift away from using only business function enabled technology applications to emotional and human factor awareness importance. Our program will prove evidence to you of how much more powerful systems thinking is compared to traditional management styles. Organizations that have moved from traditional management styles to systems thinking have gained results that they never thought they could achieve. Such a radical shift demands a change in support strategy, its organization and its operations. Clearly, the emphasis of support has shifted from managing technology to managing business processes and information. How well do you assess your internal and external systems? Are problems occurring due to “diving in” without a plan in the past? Without a corrective plan, what makes you think those same problems won’t just reoccur in the future? One of the key factors that minimize the cost of ownership of a COE is how well changing business needs were considered during design and implementation In short the new COE is custodian of the end-state vision and actively works to align processes, technology and organization to deliver the vision. Process advancement and alignment with new corporate strategies can save the COE organization from focusing on rework and minor incremental changes. It is a very complex coexistence between thinking out of the box, staying alive towards the total cost of ownership (“TCO) for on-going operations, and staying aligned with shifting and radically changing corporate strategies and goals. Applying these strategies will: Create a knowledge based learning enterprise that can satisfy customers, drive up shareholder value, and keep employees happy and satisfied. Establishing processes that continuously assess what and how much information is needed to make your effective decisions. Building KPI’s for managing information giving a crystal clear ROI and TCO for the information requested. Our system check containes:
The principles of re-design. Re-designing your work by focusing just on the value work is part of the recipe to a sustainable and successful change program. Meaningful measures that can show you your true performance from your customer's point of view. Many organizations have the wrong measures (targets, KPIs and SLAs just to name a few!) that can be detrimental to the quality of service. A way to understand your processes from the customer's perspective. By mapping and analyzing process in this way, you will be able to identify the flow, waste and also understand the impact that these have on your customer. Our unique Method of 'Check, Plan, Do' can guide you to running successful change programs in the most effective way. An insight into why you need to view work differently. To see a leap in performance, you must change your management methods as traditional methods can only give you mediocre results and sometimes results that are not to be desired. Here's what you can get: Our process mapping workshop will allow you to define, map and analyze work processes from the customer's perspective and take effective action for improvement against measures. See our partner’s excellent program, click on http://www.ideacore.com We highly recommend to get on track and establish a business improvement framework. If you record critical success factors and interrelationships to form a knowledgebase that can be refined, you will reap the benefits of improved quality, increased market share and high profits for years to come, you can generate market power! No time to plan . . . are you too busy “fighting fires?” Perhaps you have a short-term focus. Try to focus longer-term. Sometimes, the ROI(Return on Investment) boost from good planning and coordination takes a little time to materialize but it inevitably does. What is most overseen is that misaligned action plans chip away at the bottom line covertly and hidden problems usually remain undetected as everyone works furiously harder not smarter. Have you ever thought you solved a problem only to discover you did not fully understand it and did not get at the problem’s root? Was that because you were originally unclear on project requirements? You can be more effective solving a big problem by breaking it down into smaller elements to simplify it. Expressing a complex problem as a compilation of smaller subtasks can work wonders. Smaller tasks are easier to grasp and easier to act upon. A seemingly overwhelming problem can suddenly become manageable. Without a detailed problem description, you will likely solve no problem or the wrong problem, wasting resources in the process. Most business problems can be defined as financial performance problems whose requirements are a list of financial achievements. The next section describes how most of these problems can be reduced into their financial components. It presents some tools which can be employed to help solve them. Let's talk about, call us and we can have a for you free of charge strategic session on the phone, where you can ask as right away any question regarding your improvement plans, or schedule a confidential meeting with on of our improvement experts at your facility or wherever you want to meet in the greater Orlando area, it is our free service offer for you. You can't afford not to take some improvement action anyway, so.... call our Orlando office Office hours: 09.00 - 17.00 call: 001 3214026128 or send us an email: info@theartofquality.com |